How to Choose a Good Web Conference Product

Investigate the Requirements of you Conference

Many enterprises do not know the standard for selecting products when selecting an web conference product, instead, they only obtain information from advertisement or presentation of the sales personnel. Such an unfair mode of information communication has wasted a lot of cost and time of many enterprises and prevented them from getting better services. Therefore, to choose a good conference service, you are recommended to make clear your requirements for conference services from the following 5 aspects:

• Whether the conference is available anywhere at any time?
• Whether the audio quality is smooth and clear?
• Whether quality service and high stability are provided?
• Whether the video is table?
• Whether the security of conference services are guaranteed?

Select a Good Conference Service Provider

Wainhouse Research, the Professional independent surveyor of the US, is famous for being professional and authoritative. According to Wainhouse, a good web conference provider should be advantageous in the following aspects: Service quality of stability, accessibility and price, each condition involves multiple considerations, including:

Rules	Considerations
Service Quality and Stability	1. Legal operation license 2. Provision of diffused deployment at home 3. Localized custom services 4. Professional communication network 5. Quality audio effect
Accessibility	1. Quick process of conference initiation 2. Multilingual support 3. Professional applications (training, product demo, etc..) 4. Quick enquiry of historical multimedia minutes
Price	1. Telephone + web bundling price 2. Access number for local participation 3. International Toll Free service 4. Provision of multiple price packages including monthly fixed payment and payment upon duration.

Service Quality and Stability

Service quality and stability are mainly based on the network and service resources of the operators in Mainland China. Good voice, video, sharing quality and server deployment are closely connected with professional network. While a complete technical support team can ensure successful progress and proper management of the conference.

	Operation License	Local Services	Local Technical Support	Professional Network
National Telecom Operators
International Operators
Other Chinese conference operators
G-Net

Reasonable Prices

Since there are many potential expenses, when negotiating with different conference service providers, it is necessary for enterprises to obtain the quotation for all expenses, especially telephone and web service charges.

	Telephone + web bundling price	Participation Numbers for Multiple Places	International Toll Free Calls	Diversified Business Models
National Telecom Operators
International Operators
Other Chinese conference operators
G-Net

Fine Accessibility

While considering the prices for service quality of suppliers, you should also consider the accessibility of conference products, including: the combination of voice communication mode VoIP + telephone conservation, simple operation of video and sharing functions, etc.,m which facilitates more colleagues to learn about the operations and improve the efficiency.

	Quick Initiation of Conference	Multilingual Support	Professional Applications	Conference Playback
National Telecom Operators
International Operators
Other Chinese conference operators
G-Net

Having become leader of the industry, G-Net is devoted to top-grade audio and web conferences and has obtained the operation license from the Ministry of Industry and Information technology; the company has optimized professional communication network for real-time communication in the country and local access numbers in different countries of the world for provision of convenient services to foreign clients.

Define Service Quality

Most web conferences are easily held, however, there are frequently accidental interruption of conference due to unstable network, audio quality, different way of use by clients or other causes, and when such events happen, it will be too late for you to get truly required services.

At a web conference, 7x24h online conference assistants can help the attendants in screening or eliminating possible potential problems during the conference to ensure smooth progress of the conference. During the conference, it is impossible for attendants to check at the internet or call for help within the stipulated business hours, so they prefer a conference assistant who is online 7x24h to provide them with required services at any time;

• The assistant should be capable of communicating with the attendants with languages they are familiar with
• capable of finding out the problem immediately
• capable of solving the problems immediately so as to enhance the conference experience

A key factor for rating the services of web conference service providers is that whether they can offer 7x24h technical support to solve potential problems during the conference.